Information for building owners and managers

Reporting concerns

To maintain their certification, Certified Energy Efficiency Specialists and Certified Energy Efficiency Leaders must uphold the professional standards set out in the Scheme's code of conduct. Complaints from energy efficiency customers regarding the conduct of certified professionals are forwarded to the independent Ombudsperson for review, and may result in certification being suspended or revoked. 

Review the Scheme's Code of Conduct.

If you are customer of a certified professional and believe that they may have breached the code of conduct, please contact the Scheme office.